Just Another Relaxing Day

Just Another Relaxing Day

Sunday, April 19, 2009

Comcast Cable...A Quick Fix

There is nothing worse then when you try to turn on your cable, and it doesn’t work. We just switched to digital cable…not because of all the hype or wonderful picture quality…it was actually cheaper for me to add digital cable as my previous three for thirty three offer was about to end…a great deal for twenty–four months, however, nothing lasts forever. I even managed to finagle a deal so that the cable guy would hook up the box for me at no charge.

It’s only been two weeks since we have gone digital. I am not really seeing the big deal, but for the next twelve months, I can live with it. It requires too much work on my part. I actually have to go to the higher channels…somewhere in the 200 range, if I want to take advantage of my new offer.

Let me get back to the story….I went to turn on the TV and nothing…I try several times and still nothing…just blue screen. I figure the cable must have went out. Since it is almost time for bed, I forget about it. When I get home from work the next day I realize that I still have no cable. Okay…. this is a problem. I am starting to loose my cool. I am cursing the cable guy up one side and down the other…mother f*# this and mother F*# that…can’t even fix the damn cable box…what the hell do they even pay you for…they should fire your stupid ass…wait till I get someone on the phone! Now, we all know getting someone on the phone is a task only Hercules can accomplish.

As I begin to wait….twenty five minutes to be exact…I try to talk to someone on the computer…I am sure the person was translating my English into whatever foreign country was talking to me through my computer….the person on the other end of my computer tells me….”I understand you want to discuss problem with cable”…..as soon as I read that my blood was really boiling…at this point a live operator finally came on the phone…Yes, he even spoke English.

He goes through the basics with me. Are all the cables connected?….Is the TV plugged in? Sometimes I wonder how they can even ask such stupid questions…Of course the TV is plugged in…How the hell else would I know the cable doesn’t work?…..He then tells me to turn off the cable box and turn it back on. OMG…..magic happens….the cable is instantly fixed….my dumb ass never turned on the cable box. Can I even begin to tell you how stupid I felt?… Open Mouth…Insert Foot.

1 comment:

Customer.Connect.Melissa said...


I read your blog. No worries. If you're new to cable, your new to cable. We'll work with you. I just wanted to leave you a note about our team here at corporate. If you ever need assistance escalating an issue, feel free to email us at We_Can_Help@cable.comcast.com. We're here if you need us.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations